Shipping Terms
- We ship across UAE
- Shipping fee of AED 15/- across UAE - excluding remote area delivery (Maximum 5kg)
- We do not charge additional handling fees or shipping taxes
- We do notĀ accept PO Box addresses
Shipping rates may increase depending on the weight/volume of the delivery, this will be discussed before the order is dispatched.
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TurnaroundĀ Time
- The currentĀ order processing timeĀ is 5 business days and we will notify you once yourĀ order has been shipped out.Ā
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Returns and Cancellation Policy
Please always check your order upon receipt. If there is a discrepancy with your order, please email us with the discrepancy details at info@flutterbyink.com within 24 hoursĀ of receipt.Ā
We accept returns if there is a discrepancy with your order or if there is a product defect only. PleaseĀ reach out toĀ us andĀ mention your order number, the products that you would like to return along with a brief description for the return.Ā
As ourĀ products are mostly personalized weĀ do not accept cancellations or refunds for change of mind. Please email us on info@flutterbyink.com or send us a message on ourĀ Instagram page with your order number if you have any questions or concerns about your order.Ā